The question perplexing many ActewAGL green power customers is a simple one: if my bill says I am responsible for no carbon emissions why did my bill go up when the carbon price came in? Unfortunately, the answer from ActewAGL has been anything but simple. Since my first article about this in The Canberra Times (July 14) I have received numerous emails and phone calls from incredulous and angry Canberrans. Charging the carbon price and telling green power customers that they are not producing emissions is fundamentally inconsistent. Common sense says one of them has to be wrong.